General FAQs


What should I do if something from my order is missing?
Please contact our customer service at with your name, order number, what product is missing. If possible, include a picture of the entire order out of the package.

What should I do if I get a damaged or defective item?
Please contact customer service at with your name, order number, a picture of the damaged product (with tags on product and not worn), and a short description of the issue. We will address this issue within 24-48 hours. 

How do I create an account?
You can create an account here by entering your name, email, and a password of your choice. 

I don't see a refund on my credit card. What should I do now?
It typically takes 5-7 business days for a refund to show up on a credit card. If it has been longer than 10 business days and you do not see the refund, please email us at with your name, orde


What forms of payment do you take?
We accept Visa, MasterCard, Discover, American Express, PayPal. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. If you are having difficulty processing payment, please email us at 

USPS Ground
5-8 Business days 
Fedex 2nd Day
2 Business days (M-F). Does not deliver to P.O. Boxes.  
Fedex Overnight
Next business day (M-F). Does not deliver to P.O. Boxes.


* Due to COVID 19, there may be shipping delays.

How long will it take Miniclasix to process my order?
Average order processing time is 1-3 days.   

* Due to COVID 19, there may be shipping delays.

Where does Miniclasix ship to?
We ship to all 50 states. 

Do you ship internationally?
Unfortunately we do not ship internationally at this time.

What is Miniclasix’s return policy?
Please note our return policy:

  • All returns must be requested within 21 days from the date of receipt.
  • All items should be returned in their original packaging.
  • Shipping charges are not refundable.
  • Upon receipt of returned goods Miniclasix reserves the right to deny a refund if the merchandise does not meet return policy requirements.

What if my Miniclasix order is lost?
If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to

Is it possible to modify my order once it is placed?
Once you have submitted your order, we have limited ability to make modifications. Please contact as soon as possible at with any requests.

How do I track my Miniclasix order once it is placed?
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package.


Where do I enter a promo code?
Please enter your promotional code in the box that says “Discount code” on the checkout page and hit the “Apply” button. 

How many promo codes can I enter?
Only one promotional code will be honored per order.

For customer inquiries regarding recent orders, shipping, or processing a return, please email us at For questions on products please email us at Please allow 24-48 hours for a team member to get back to you.